Develop a plan to deal with complaining tweets, posts - USATODAY.com

Develop a plan to deal with complaining tweets, posts - USATODAY.com: "2. Create appropriate Google Alerts:�Of course, people can comment on your business on many sites other than Twitter, so what you also need to do is set up some Google Alerts. A Google Alert will hit your inbox daily or weekly, as you prefer, and let you know who said what, and where, about your business. Again then, the trick is simply to handle any negative feedback as needed, and also, create appropriate, responsive reply posts for other people to see."

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